Terms And Conditions

Terms and Conditions for Carpet Cleaning Belsize Park

These Terms and Conditions set out the basis on which Carpet Cleaning Belsize Park provides carpet, upholstery and related cleaning services to residential and commercial customers within its operating area. By placing a booking, you agree to be bound by these terms. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or organisation requesting and purchasing the cleaning services.

Company means Carpet Cleaning Belsize Park, the service provider.

Services means any carpet, rug, upholstery, mattress, curtain, hard floor or related cleaning service supplied by the Company.

Premises means the property or location where the Services are to be carried out.

Booking means a confirmed request by the Customer for the Company to provide Services at an agreed date, time and location.

2. Scope of Services

The Company provides professional carpet and related cleaning services within Belsize Park and surrounding areas. The exact scope of work for each Booking will be as agreed between the Company and the Customer at the time of confirmation, based on the information provided by the Customer.

Unless expressly stated otherwise in writing, the Services are limited to standard cleaning processes appropriate for typical domestic and commercial environments. The Company does not undertake structural repairs, pest control, or any works requiring specialised trade qualifications beyond cleaning.

3. Booking Process

3.1 Service enquiries

The Customer may request a quotation by providing accurate information about the Premises, the items to be cleaned, approximate measurements, the type and condition of the surfaces, and any particular concerns such as heavy soiling, stains or pet odours.

3.2 Quotations

Any quotation provided by the Company is based on the details supplied by the Customer and is given in good faith. Quotations are estimates only and may be subject to change if, upon arrival, the actual condition, size or access to the Premises or items differs materially from that described.

3.3 Confirming a booking

A Booking is deemed confirmed when the Company has accepted the Customer's request and communicated the agreed date, approximate arrival time, and price estimate. The Company may, at its discretion, require a deposit or pre-authorisation on a payment card to secure the Booking.

3.4 Customer responsibilities at booking

At the time of booking, the Customer must:

Provide correct contact details and address of the Premises.

Disclose any known risks or hazards at the Premises, including difficult access, loose floor coverings, or sensitive materials.

Inform the Company of any parking restrictions or limited access that may affect arrival or equipment unloading.

4. Price and Payment

4.1 Pricing

Prices are generally quoted per room, per item, per square metre or per job, as specified at the time of quotation. Prices may reflect factors such as the size of the area, level of soiling, type of fabric or fibre, access issues and the need for specialist treatments.

4.2 Payment terms

Unless otherwise agreed in advance and in writing, payment is due immediately upon completion of the Services at the Premises. The Company may accept payment by cashless methods or bank transfer, as advised at the time of booking.

4.3 Deposits and pre-payments

The Company may request a deposit or full pre-payment for certain Bookings, including larger commercial jobs, work outside standard hours, or during particularly busy periods. Any such requirement will be communicated clearly before the Booking is confirmed.

4.4 Late or non-payment

If payment is not received on completion of the Services, the Company reserves the right to charge reasonable administrative costs and, where applicable, interest in accordance with applicable UK law. The Company may also withhold future services or cancel existing Bookings until any outstanding amounts are settled.

5. Cancellations, Rescheduling and Access

5.1 Customer cancellations

The Customer may cancel or amend a Booking by giving notice to the Company. Where possible, the Company requests a minimum of 24 hours notice before the scheduled appointment time. Cancellations or significant changes with less than 24 hours notice may incur a cancellation fee, which may be up to a reasonable proportion of the quoted price to reflect lost time and allocation of staff.

5.2 Company cancellations

The Company will make every reasonable effort to attend on time and complete the Services as scheduled. However, it reserves the right to cancel or reschedule a Booking in the event of staff illness, equipment failure, adverse weather, traffic disruption, or other circumstances beyond its control. In such cases, the Company will offer the Customer the next available appointment and will not be liable for any indirect loss caused by the rescheduling.

5.3 Access to the premises

The Customer must ensure that the Company is able to gain safe and timely access to the Premises at the scheduled time. If the Company cannot obtain access, or if the Premises are not in a suitable condition for the work to proceed, the visit may be treated as a late cancellation and a call-out or cancellation fee may be charged.

5.4 Parking and congestion charges

The Customer is responsible for providing or paying for any necessary parking or access permits for the duration of the visit. Any unavoidable parking charges, congestion charges, or similar costs reasonably incurred by the Company in attending the Premises may be added to the final invoice.

6. Customer Obligations and Preparation

6.1 Preparation of areas

Before the arrival of the cleaning team, the Customer should:

Remove small items, breakables and personal belongings from the areas to be cleaned.

Vacuum heavily soiled areas where practicable, unless the Company has agreed to include this as part of the Services.

Ensure that pets and children are supervised and kept away from machinery, cables and wet areas during and after cleaning until safe.

6.2 Furniture and heavy items

The Company will move light and easily movable furnishings where safe and practical to do so. The Company is under no obligation to move heavy, fragile or fixed items such as pianos, large wardrobes, entertainment units, or appliances. Cleaning will be carried out up to such items where possible.

7. Service Standards and Limitations

7.1 Best efforts

The Company will carry out the Services with reasonable skill and care, using appropriate cleaning methods for the type of carpet, fabric or surface, based on the information available and the professional judgement of the technician.

7.2 Stain and odour removal

While many stains and odours can be reduced or removed, the Company does not guarantee complete removal of all marks or smells. Success may be limited by factors such as the age and type of stain, previous cleaning attempts, fibre type, and underlying damage. The technician will advise the Customer where a stain or odour is unlikely to be fully removable.

7.3 Pre-existing damage and wear

The Company is not responsible for pre-existing damage, wear, fading, loose seams, weak backing, shrinkage potential or colour loss that may become more apparent after cleaning. Delicate or unstable materials may be cleaned at the Customer's risk where the Customer wishes to proceed despite any warning from the technician.

7.4 Drying times

Any drying times given are approximate and depend on temperature, humidity, ventilation and fibre type. The Customer is responsible for ensuring adequate ventilation and for avoiding walking on, or placing furniture on, damp carpets and fabrics until dry.

8. Liability and Insurance

8.1 Company liability

The Company maintains appropriate insurance for its business activities. If the Company is found liable for damage to the Customer's property that is directly caused by negligence in the provision of the Services, the Company's liability will be limited, to the extent permitted by law, to the reasonable cost of repair or replacement, taking into account fair wear and tear and depreciation.

8.2 Exclusions of liability

The Company shall not be liable for:

Any indirect or consequential loss, including loss of profit, loss of enjoyment or loss of use of the Premises.

Any damage arising from inaccurate or incomplete information provided by the Customer.

Any loss resulting from the Customer's failure to follow aftercare advice, including advice regarding drying times and use of treated areas.

Any deterioration or damage to items that are inherently weak, defective, or unsuitable for wet or chemical cleaning, where this was not reasonably apparent prior to commencement.

8.3 Personal items

The Customer is responsible for removing valuables and fragile items from the areas where Services are to be carried out. The Company accepts no liability for loss of money, jewellery or other small personal items unless such loss is directly caused by the proven act of a Company employee during the appointment.

8.4 No exclusion for death or personal injury

Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, or any other liability that cannot be excluded or limited under applicable law.

9. Waste Handling and Environmental Regulations

9.1 Waste generated during services

As part of the Services, the Company may generate limited waste such as used cleaning solutions, extracted soiling, disposable cloths, and packaging. The Company will handle and dispose of such waste in accordance with relevant UK environmental and waste management regulations.

9.2 Hazardous or unusual waste

The Company does not routinely handle hazardous or regulated waste such as clinical waste, chemical residues, asbestos, or materials contaminated with bodily fluids beyond typical household soiling. If such waste is encountered, the technician may suspend or modify the Services and advise the Customer to engage a specialist contractor. Any additional costs reasonably incurred due to the presence of such waste may be chargeable to the Customer.

9.3 Customer responsibilities regarding waste

The Customer must not request or require the Company to dispose of items or substances in a manner that would breach UK waste or environmental regulations. Where the Customer asks the Company to remove waste or unwanted items from the Premises beyond normal cleaning residues, any such service will only be provided subject to prior agreement and compliance with applicable regulations.

10. Complaints and Dispute Resolution

10.1 Reporting issues

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the technician on site where possible, so that any immediate concerns can be addressed. Alternatively, the Customer should contact the Company as soon as reasonably practicable after the appointment.

10.2 Opportunity to remedy

Where the Company accepts that the Services have not been delivered to a reasonable standard, it will, at its discretion, offer to re-clean the affected areas or provide another appropriate remedy. The Customer must allow the Company a reasonable opportunity to inspect and, where appropriate, rectify the issue before seeking any alternative remedy.

10.3 Time limits

Complaints relating to the quality of the Services should normally be raised within 48 hours of completion, as carpets and fabrics may be subject to routine use and environmental factors after that time. The Company may reasonably reject complaints made after a longer period where it is not possible to determine the cause of an alleged issue.

11. Data Protection and Privacy

The Company will collect and use personal data provided by the Customer, such as name, address and contact details, only as necessary to arrange, deliver and administer the Services. Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell or disclose Customer data to third parties except where required to deliver the Services, to manage payments, or where legally required.

12. Amendments to these Terms

The Company reserves the right to amend these Terms and Conditions from time to time. Any changes will take effect when published by the Company or otherwise communicated to the Customer. The version in force at the time of the Booking will apply to that particular appointment.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

14. General Provisions

14.1 Entire agreement

These Terms and Conditions, together with any written confirmation or quotation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any previous understandings or representations.

14.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary or, where not possible, deleted, and the remaining provisions shall continue in full force and effect.

14.3 No waiver

Failure or delay by the Company in enforcing any provision of these Terms and Conditions shall not be construed as a waiver of any of its rights, and any single or partial exercise of a right shall not preclude any further exercise of that or any other right.

14.4 Assignment

The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract some or all of its rights and obligations, provided that this does not materially reduce the level of service provided to the Customer.

By proceeding with a Booking, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions in relation to all Services provided by Carpet Cleaning Belsize Park.